Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect and how we use it.

Effective Date: October 1, 2025

1. Information We Collect

We may collect:

  • Name, email address, phone number, billing and shipping address.
  • Order details and payment-related information (we do not store full card details).
  • Device information, IP address, browser type, pages visited, and basic analytics data.
  • Communication history (emails, chat, WhatsApp messages).

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders.
  • Communicate order updates, shipping details, and support.
  • Improve our website, products, and services.
  • Send important notices or, if you consent, promotional offers.
  • Prevent fraud and maintain website security.

3. Cookies and Tracking

  • Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, and collect analytics.
  • You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

4. Data Sharing

We may share necessary information with:

  • Payment gateways and banks for processing payments.
  • Logistics and courier partners to deliver your order.
  • IT/security and analytics service providers to operate and secure the website.

We do not sell your personal information to third parties.

5. Data Security

  • We use reasonable technical and organisational measures (SSL, secure servers, access controls) to protect your data.
  • However, no system is 100% secure, and you should also protect your login details and devices.

6. Your Rights

Subject to applicable law, you may:

  • Request access to your personal information.
  • Ask for correction of inaccurate or incomplete data.
  • Request deletion of your data in certain cases.
  • Opt out of marketing communications at any time (unsubscribe link or email/WhatsApp request).

7. Data Retention

We keep your data as long as needed to:

  • Fulfil your orders and provide support.
  • Comply with legal, tax, and regulatory requirements.

8. Legal Basis and Compliance

  • We process data in line with Indian law (including the Information Technology Act, 2000) and good practice for online businesses.

9. Contact for Privacy

If you have questions or requests related to your data: